Shipping policy

Please allow 7 days - 2 weeks to process your order.
Expect an email within 2 weeks to let you know your order is on the way! 

LOCAL DELIVERY:
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

FLAT RATE SHIPPING:
Orders are generally shipped within 7 days - 2 weeks using Australia Post's delivery standard which is 4 - 5 business days. Flat rate shipping fee of $10AUD applies to orders shipping to Australia. 

DOMESTIC SHIPPING RATES AND ESTIMATES: 
Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping: We offer $10AUD flat rate shipping to Australia.

EXPRESS SHIPPING:
Orders are generally shipped within 7 days - 2 weeks using Australia Express Post's delivery standard which is 1 business day. Flat rate express shipping fee of $20AUD applies to orders shipping to Australia.

INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom.

Shipping charges for your order will be calculated and displayed at checkout.
Shipping usually takes 8 - 27 business days depending on location.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kisskisseffy is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES:
We don't accept returns or refunds due to the labor involved.
Kisskisseffy is not responsible for the care taken towards items once they are sold and in property of the customer. This means any items broken or damaged due to the customers care is not reimbursable. 
In the rare event that your order arrives damaged in any way, please email us as soon as possible at kisskisseffy@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at kisskisseffy@gmail.com